Refund Policy

White Ox Rust Stain Remover is for well water rust stains caused by well water irrigation systems. This product may not work on other types of rust stains.

White Ox Fast Acting Liquid Concentrate
Returns will not be accepted for any reason for White Ox Fast Acting Liquid Concentrate due to return shipping restrictions. Contact Customer Service at 1.800.635.0712 and your refund claim will be evaluated on a case by case basis. If a refund claim is authorized, we will refund the cost of the product less a 25% handling fee. No shipping fees will be refunded.

White Ox Crystals
If you have used White Ox Crystals for well water stain rust removal and are not satisfied with the results, please contact customer service at 800-635-0712 to obtain a Return Authorization (RA) number. The buyer will then be responsible for returning the unused material Prepaid. Include a paypal receipt or the date purchased and we will refund the cost of the product less a 25% handling fee. No shipping fees will be refunded.

Returns will not be accepted for White Ox purchased to treat anything other than well water rust stains.